Contact Us

General assistance for WiseLAB® owners is available Monday through Friday from 8:00 a.m. – 4:45 p.m. Eastern Time, except major holidays, from Taylor Technologies’ customer service group by calling 800-TEST KIT (837-8548). Outside normal business hours you may record a message for us by using the same toll-free number, or you can leave an e-mail message using

Questions specifically related to your taylorwise™ software should be directed to our programmers, who are available Monday through Friday from 9:00 a.m. – 5:00 p.m. Pacific Time, except major holidays; call 877-TEST KIT (837-8548).

Retailers may order supplies to replenish their WiseLAB® countertop laboratory through our nationwide network of nearly 400 distributor locations. We're proud the best distributors in the pool and spa industry have chosen to make our products available to you. A complete list can be found under the Contact Us button on our main website. (Use link to the left of this screen to go to our main website.) While anyone is welcome to establish an account directly with Taylor, we believe you'll find that purchasing through our distributors is good business from both a cost and service perspective. Note: Refer to the parts listing that came with your lab to ensure you receive the proper replacement reagents and equipment.

Our mailing address is:

Taylor Technologies, Inc.
31 Loveton Circle
Sparks, MD  21152-9206

Additional telephone lines include:

general office – 410-472-4340
fax – 410-771-4291