Test Strip Lab Frequently Asked Questions

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How do I get answers to testing-related questions?

Technical support is available Monday through Friday from 8:00 a.m. – 4:45 p.m. Eastern Time, except major holidays, from Taylor Technologies’ customer service group. Call 800-TEST KIT (837-8548).

How do I get answers to software-related questions?

Technical support is available Monday through Friday from 9:00 a.m. – 5:00 p.m. Pacific Time, except major holidays, from Taylor Technologies’ programmers. Call 877-TEST KIT (837-8548).

What is the most recent version of the water analysis software available?

Version 2.0. Visit the software support website, by clicking on the Software Support button above, to learn more.

What are the specialty tests I can use to augment the Water Analysis Report?

The software permits you to enter results from the following test kits:

  • Salt (sodium chloride) − K-1766, a drop test where 1 drop = 200 ppm
  • Phosphate − K-1106, reads 6 values in a range of 0 to ≥1000 ppb with a color card comparator
  • Total Dissolved Solids (TDS) − K-1764, a drop test where 1 drop = 50 ppm as calcium carbonate
  • Copper − K-1738, reads 8 values in a range of 0.2 to 3.0 ppm with a Midget™ comparator
  • Iron − K-1716, reads 8 values in a range of 0 to 2.0 ppm with a Midget comparator
  • Copper & Iron − K-1264, kit contains both tests above
  • Biguanide Sanitizer (PHMB) and Biguanide Oxidizer (hydrogen peroxide) − K-1725, drop tests where 1 drop = 5 ppm PHMB and 5 ppm hydrogen peroxide, respectively

Where can I get replacement test strips and auxiliary liquid-reagent specialty tests?

Retailers may order supplies to replenish their WiseLAB® countertop laboratory through our nationwide network of nearly 400 distributor locations. We're proud the best distributors in the pool and spa industry have chosen to make our products available to you. A complete list can be found under the Contact Us button on our main website. (Use the link to the left of this screen to go to our main website.) While anyone is welcome to establish an account directly with Taylor, we believe you'll find that purchasing through our distributors is good business from both a cost and service perspective. If what you need is not in stock, your distributor can ask us to drop-ship directly to you to shorten delivery time. (We do not charge extra for this service to distributors and we do not impose a minimum order requirement.) Note:  Refer to the parts listing that came with your lab to ensure you receive the proper replacement reagents and equipment.

How do I know if my reagents are still good?

Call 800-TEST KIT (837-8548) Monday through Friday from 8:00 a.m. – 4:45 p.m. Eastern Time, except major holidays. Have the reagent container(s) in front of you as you will need lot code information on the label. Test strips should not be used past the expiration date printed on the label.

How do I replace the daylight simulator lamp?

This must be done at the factory. There are multiple long-lasting LEDs in the daylight simulator. If a few go out, there will still be sufficient light for the purpose. Please call 800-TEST KIT (837-8548) for instructions on returning the base unit if LED replacement is needed.

Where can I read more about water chemistry?

The best place to start is the testing and treatment guide “Pool & Spa Water Chemistry,” which is included in your purchase. Additional reading is posted on our main website www.taylortechnologies.com in the Learn More section. You can use the live link to go there now and bookmark this site.

What’s the difference between your 6-way strips for consumers and the 6-way strips for this lab?

Same strip, different container. Because the lab has color standards on the operator’s panel, none are necessary on the bottle sold for use with the lab (K-1320).